HELP

ATTENDEE TROUBLESHOOTING GUIDE

.

I can't get into the event. What should I do?

  • Make sure you are on the latest version of Chrome, Firefox, Safari, or Internet Explorer 11 (Chrome or Firefox is recommended).

  • Try closing your browser and logging in again with your unique access link.

  • Disable any known firewall that might be blocking access. You may need to contact your IT department to open up the necessary ports.

    • Minimum Requirement: Assumed by default is that TCP ports 80 and 443 are open. Some firewall rules only allow for TCP traffic over port 443; ensure that all traffic can pass over this port. If you continue to experience issues, you may need to follow the rest of the rules below.

    • Best Experience: In addition to the minimum requirements being met, we recommend that UDP ports 1025 - 65535 be open.

.

I'm getting a "Connection Can't Be Established" screen.

  • Check your internet speed here. Note that the minimum download and upload speed to join the room as an attendee without interruption is 2Mbps.

  • Switch your browser to (or install) Chrome or Firefox.

  • If possible, plug into your internet directly using an Ethernet cable (instead of using Wi-Fi).

  • Try connecting from a different device.

  • Disable any Firefox or Chrome extensions that might be blocking WebRTC.

  • Disable any known firewall that might be blocking access. You may need to contact your IT department to open up the necessary ports.

.

I have no sound and can't hear the presenters.

  • Upon logging in with your unique access link, you will be prompted to accept the audio stream. To adjust volume, use your device's volume controls.

  • Make sure your computer is not muted and that your speakers/headphones are working correctly.

  • Try refreshing the page or restarting your browser in an incognito window.

  • If that doesn't work, try restarting your computer.

.

I can't see the presenter's video.

  • If you have trouble loading the video, try refreshing your browser or opening an incognito browser. Make sure your audio is on after refreshing.

  • Make sure your internet speed is passing the minimum requirements here.

  • Disable any known firewall that might be blocking access. You may need to contact your IT department to open up the necessary ports. *See Above Requirements

.

How do I access the Documents and Contact tabs while visiting booths in the Member Lounge & Exhibit Hall?

  • Make your resolution is set to 1080

  • Make sure your computer’s scale is set to 100 (if it’s set to a large scale, you may not see the tabs)

  • Click, don’t hover, over the link to access the tab